Refund policy

Returns & Refunds

We want you to love your order. If something isn't right, we're here to help.

30-Day Returns

You may request a return within 30 days of receiving your item. To be eligible, the item must be unused, in its original condition and packaging.

How to start a return

Email us at shefketrrudhani@gmail.com with your order number and the reason for your return. We'll send you instructions.

Refunds

Once your return is received and inspected, we'll notify you of the approval of your refund. Approved refunds are issued to your original payment method within 5–10 business days.

Damaged or wrong items

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos and we'll make it right at no cost to you.

Non-returnable items

Certain items (such as intimate goods, perishable products, and final-sale items) cannot be returned. This will be noted on the product page where it applies.